3 . The electrostatic discharge (ESD) control program

Electrostatic discharge is the invisible killer of modern electronics. A 100-volt static shock—imperceptible to a human—will irreparably damage high-density microprocessors, causing latent field failures that destroy customer trust.

We must establish a zero-tolerance ESD control program. This chapter outlines the necessary specifications for grounding systems, ionizers, ESD-safe flooring, and the mandatory garment protocols required to maintain a static-free environment.