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The floor serves as the primary ground path for mobile personnel and carts. It must be conductive enough to drain charge but resistive enough to protect personnel from electric shock. 7.5.1 Resistance Requirements (ANSI/ESD S20.20) System Resistance (Person ...

Soldering processes generate colophony (rosin) particulates and gaseous byproducts, which are potent respiratory sensitizers (causes of occupational asthma). Effective Local Exhaust Ventilation (LEV) is a legal and health mandate. 7.7.1 Extraction Hierarchy ...

Electronics manufacturing utilizes solvents (IPA, Acetone), fluxes, adhesives, and coatings that are often flammable or toxic. 7.8.1 Storage & Segregation Flammables: Must be stored in grounded, yellow safety cabinets (NFPA 30 compliant).Segregation: Oxidize...

Reflow ovens and Wave soldering machines contain heaters (up to 300°C), flammable flux residues, and forced air—the perfect fire triangle. 7.9.1 Reflow Oven Protocols Flux Management: Flux volatiles condense in the cooler zones of the oven/exhaust. This buil...

7.9 Preventive Facility Maintenance The Schedule: Not the machines, but the building.Checking compressor dryers (Weekly).Calibrating temperature/humidity sensors (Quarterly).Checking ESD ground resistance (Monthly).

7.10 Physical Security Access Control: Biometrics/Badges for server rooms and "Cage" areas (high-value component storage).Camera Policies: Where cameras are allowed (security) vs. where they are banned (client IP protection/privacy).

9.1 The Manufacturing Execution System (MES) Interlocking: How the MES prevents an operator from running the wrong program or using expired solder paste.WIP Tracking: Real-time visibility of every PCBA's location in the factory.

9.2 Traceability & Genealogy The "Black Box" Data: Linking specific component lots (Supplier Reel #123) to specific finished boards (Serial #ABC).Forward & Backward Trace: The ability to instantly answer: "Which boards used the bad capacitor?" and "Which capa...

9.3 The Visual Workplace Andon Systems: Light towers and dashboard logic. (Green = Run, Yellow = Low Material, Red = Stop/Error).Shadow Boards: "A place for everything." Visual storage for tools to prevent FOD (Foreign Object Debris).Floor Markings: Color cod...

9.4 Performance Metrics Visual Dashboards: What to display on the TV screens above the line (Target vs. Actual Output, First Pass Yield).

9.5 The TPM Strategy OEE (Overall Equipment Effectiveness): The formula (Availability x Performance x Quality) and how Dannie calculates it.Autonomous Maintenance: The shift in culture where operators perform daily "Clean & Inspect" tasks rather than waiting ...

9.6 Asset Management Calibration Database: Tracking the expiry dates of torque drivers, multimeters, and calipers.Spare Parts Strategy: Min/Max levels for critical machine spares (feeders, nozzles, belts).

A.1 Roles & Responsibilities: AM vs. PM The Account Manager (AM): The "Farmer." Responsible for the commercial relationship, contract renewals, pricing negotiation, and overall satisfaction. The Program Manager (PM): The "Builder." Responsible for the technic...

A.2 The Quarterly Business Review (QBR) Context: The QBR is the heartbeat of the strategic relationship. It moves the conversation beyond "Where is my order?" to "How do we grow together?" Standard Agenda:Performance Metrics: On-Time Delivery (OTD), Quality Y...

A.3 Customer Satisfaction (CSAT) NPS (Net Promoter Score): The methodology for surveying customers annually.The "Voice of the Customer" Process: How negative feedback is formally fed back into the Factory (Book 6) and Quality (Book 8) teams for systemic corre...

A.4 The Master Services Agreement (MSA) Liability Caps: Defining the limit of Dannie's financial responsibility (e.g., capped at the value of the value-added services, not the full system cost).Warranty Terms: Standard 12-month workmanship warranty. Defining ...

A.5 Inventory Liability (Excess & Obsolete) Context: In EMS, the biggest financial risk is buying parts for a customer who then cancels the order.The "Unique Parts" Clause: Customer accepts 100% liability for custom parts (PCBs, custom metal) immediately upon...

A.6 Quoting & Cost Models Open Book vs. Closed Book: Defining the transparency level of component costs.NRE (Non-Recurring Engineering): Standard charges for setting up the line (stencils, programming fixtures) to ensure these are not absorbed as losses.PPV (...

A.7 The Commercial NPI Gate Context: Book 1 covers Technical NPI. Book 10 covers Commercial NPI.The Checklist: Manufacturing does not start until:Credit Check passed.MSA signed.NRE (Setup fees) paid.Long Lead-Time (LLT) material liability agreement signed. 

A.8 RMA (Return Material Authorization) Process The "Golden Board" Rule: Customer must provide a known-good unit for comparison before returns are authorized.Dispositioning:Repair: Dannie fixes the board (Warranty).Rework: Dannie modifies the board to a new r...