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1.1 The Handbook is the Boss

Operational consistency requires a centralized, immutable reference point. Reliance on "tribal knowledge" or oral tradition introduces process variance, increases training latency, and creates single points of failure. This chapter establishes the Handbook not merely as a reference guide, but as the primary governance mechanism for the organization, superseding hierarchy and verbal instruction.

1.1.1 The Handbook is the Boss

  • The "Single Source of Truth":Truth

The Handbook functions as the authoritative kernel of the Dannie Operating System. If a processprocess, policy, or specification is not inexplicitly documented within this repository, it is formally considered non-existent.

This "Handbook-First" protocol serves two specific engineering functions:

  1. Error Elimination: It removes the handbook,noise itof doessubjective notinterpretation.
  2. Correction exist.Authority: ThisIt eliminatesauthorizes "tribalany knowledge"employee, andregardless empowersof newtenure hiresor rank, to correct seniorsa senior team member if theytheir actions deviate from the documentation.

Operational changes must be committed to the Handbook via a merge request or update procedure

  • before being implemented on the factory floor.

    1.1.2 The Internal Service Level Agreement (SLA):
    • Defining

    the

    The companyorganization operates as a modular network of services.service providers. To prevent bottlenecks, interactions between departments are governed by strict Service Level Agreements (SLAs), treating internal colleagues with the same rigor as external clients.

    Every internal request must have a defined maximum response time based on its impact on production.

    Standard Engineering SLA Example:

    • Trigger: Procurement flags a component obsolescence risk.
    • Example SLA:Mandate: "Engineering must respond towith Procurement'san componentalternative queriespart number or validation plan within 4 business hours to prevent line stoppages.".
    • Failure Mode: Delayed response results in a line-down situation or expedited shipping costs.

    1.2.3 Ticketing vs. Shoulder Taps:Taps

    Verbal interruptions ("shoulder taps") and direct messaging for non-critical tasks disrupt "Deep Work" states and fail to produce an audit trail. Internal requests—ranging from IT provisioning to Design for Manufacturing (DFM) checks — must Formalizingbe internalrouted through the central ticketing system.

    Protocol Mandates:

    • Traceability: Tickets generate a permanent record of the request, timestamp, and resolution.
    • Load Balancing: Work is assigned based on capacity and priority, not on who requests it the loudest.
    • Asynchronous Execution: Engineering resources process tickets in batches to maintain focus on complex problem-solving.

    Final Checklist

    Governance Domain

    Operational Mandate

    Process Validity

    If a process is not written in the Handbook, it is invalid and should not be executed.

    Correction Authority

    Documentation supersedes seniority; adherence to the text is mandatory for all levels.

    Inter-Dept Response

    Internal requests must adhere to defined time-based SLAs (e.g., IT4-hour support,engineering DFMresponse).

    Request checks)Routing

    Non-emergency requests must be submitted via ticketstickets; toverbal tracktasking loadis andprohibited.

    ensure fairness, rather than prioritizing whoever yells loudest.


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