Part 9. Continuous Improvement
9.1 Internal Systems Audits (ISO 19011)
While Layered Process Audits (LPA) check if the operator is following the rules today, the Intern...
9.2 Hosting the Customer Audit
A customer audit is not a friendly visit; it is a verification of contract compliance. The audito...
9.3 Audit Program: Annual Plan, Checklist Library & Evidence Index
An audit program is not a calendar of meetings to satisfy an ISO registrar; it is the primary sen...
9.4 The Quarterly Business Review (QBR) & Quality Strategy
Management Review is frequently misunderstood as a bureaucratic "death by PowerPoint" ritual. In ...