2.12 Reverse Logistics (RMA)

The return of non-conforming material requires the same physical rigor as outbound shipping. Poorly handled returns result in "Induced Damage," voiding the warranty and destroying evidence required for Root Cause Analysis.

2.1212.1 ReverseThe LogisticsRMA (RMA)Loop

• The Return Loop:Authorization: HowDo wenot physicallyship handlewithout rejecteda materialVendor fromRMA the factory back to the supplier.Number.
• Packaging for Return:Protection: EnsuringDefective parts must be packaged in ESD shielding and rigid boxes. Returning a bad partsboard aren'tin damageda bubble envelope is prohibited.more
• Tracking: duringAll returnRMA shipments must be tracked. Credit is only issued upon vendor receipt and validation.

Final Checklist

Step	Requirement	Purpose
RMA Issuance	Obtain RMA# before shipping	Ensures (preservingvendor theacceptance
Packaging	ESD evidenceShielding for+ Rigid Box	Preserves failure analysis).evidence
Documentation	Include Failure Report in box	Speeds up vendor analysis