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2.12 Reverse Logistics (RMA)

The return of non-conforming material requires the same physical rigor as outbound shipping. Poorly handled returns result in "Induced Damage," voiding the warranty and destroying evidence required for Root Cause Analysis.

2.12.1 The RMA Loop

  • Authorization: Do not ship without a Vendor RMA Number.
  • Protection: Defective parts must be packaged in ESD shielding and rigid boxes. Returning a bad board in a bubble envelope is prohibited.
  • Tracking: All RMA shipments must be tracked. Credit is only issued upon vendor receipt and validation.

Final Checklist

Step

Requirement

Purpose

RMA Issuance

Obtain RMA# before shipping

Ensures vendor acceptance

Packaging

ESD Shielding + Rigid Box

Preserves failure evidence

Documentation

Include Failure Report in box

Speeds up vendor analysis

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