Part 4. Operator UX, Escalation, and Performance
4.1 Digital Andon Systems
A traditional Andon system (lights on a pole) is a passive request for help; a Digital Andon syst...
4.2 KPI Dictionary (OEE definitions, loss taxonomy, calculation rules)
A KPI (Key Performance Indicator) is a navigation instrument, not a "report card." If the dashboa...
4.3 Dashboards & Shopfloor Displays
Data must be visible to be actionable. In a high-speed environment, operators and managers do not...
4.4 Escalation SLAs
Hope is not a strategy. When a line stops, the clock starts ticking against the factory's P&L. An...