A.4 The Master Services Agreement (MSA)

A.4 The Master Services Agreement (MSA)

• Liability Caps: Defining the limit of Dannie's financial responsibility (e.g., capped at the value of the value-added services, not the full system cost).
• Warranty Terms: Standard 12-month workmanship warranty. Defining what constitutes "Workmanship" (Dannie's fault) vs. "Design Failure" (Customer's fault).
• Force Majeure: Protocols for unpreventable disruptions (pandemics, chip shortages).