2.13 The Supplier Scorecard

Supplier quality is not subjective. It is measured by data. This chapter establishes the quarterly quantitative assessment of critical supply partners.

2.13.1 The Metrics (Weighted)

• Quality (40%): DPPM (Defective Parts Per Million) + SCAR Responsiveness.
• Delivery (30%): OTD (On-Time Delivery) to the commit date.
• Cost (20%): PPV performance and cost-down proactivity.
• Service (10%): Responsiveness to RFQs and flexibility.

2.13.2 Grading Scale

• A (90-100): Preferred Partner. First choice for new business.
• B (80-89): Acceptable. Monitor closely.
• C (<80): Probation. Corrective Action required.

Final Checklist