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6.1 CRM Data Model
A CRM is not a digital address book; it is the operating system of your manufacturing revenue. If...
5.5 End of Life (EOL) Management
EOL is a financial event, not just an operational stop. A poorly managed discontinuation results ...
5.4 Quality Assurance & RMA
RMA (Return Material Authorization) is not a waste disposal channel; it is a forensic feedback lo...
5.3 Customer Complaints → Containment → 8D/CAPA
Unresolved field failures degrade contract margins and invite liability claims. A complaint is no...
5.2 Deviations / Waivers / Concessions
Rigid adherence to specification is the baseline for quality, but manufacturing reality occasiona...
5.1 Engineering Change Management (ECM)
Uncontrolled variation is the primary driver of manufacturing failure. In an electronics manufact...
1.5 Contract Review & Commercial Controls
A signed contract is not a victory; it is a liability container. If the legal terms contradict th...
4.5 Fulfillment & Logistics: Incoterms, OTIF & Claims
Logistics is the final step of the manufacturing process, not an afterthought. A product that is ...
4.4 Order Acceptance Rules: PO Validation & Promise Logic
A Purchase Order (PO) is not a suggestion; it is a binding legal contract. Once accepted, the fac...
4.3 E&O Prevention & Disposition Rules
Excess and Obsolete (E&O) inventory is financial cancer. It occupies warehouse space, consumes wo...
4.2 Materials Ownership Model & Liability
Inventory is not an asset; it is cash trapped in a physical form that degrades over time. Ambigui...
4.1 Rolling Forecast: Horizon Rules & Capacity Reservation
Manufacturing is a momentum machine; it cannot turn on a dime. The Rolling Forecast is the steeri...
3.3 SOP Readiness & Transfer to Volume
Start of Production (SOP) is the specific moment where the project transitions from an Engineerin...
3.2 PVT / Pilot Run Readiness: Tooling, Test & Yield
PVT (Production Validation Test) is not a "practice run"; it is a stress test of the manufacturin...
3.1 NPI Stage Gates (Commercial + Technical)
New Product Introduction (NPI) is the highest-risk phase in the manufacturing lifecycle. It is wh...
2.3 Account Plan: Expansion Map, Stakeholders, Renewal Roadmap
A static account is a dying account. In manufacturing, if you are not growing your share of the c...
2.2 Quarterly Business Review (QBR)
A Quarterly Business Review is not a social visit or a grievance session for a single late shipme...
2.1 Account Governance: Cadence, Escalation & Decision Rights
Entropy is the default state of any manufacturing relationship. Without a rigid governance struct...
1.1 Commercial Qualification
Manufacturing capacity is a finite asset; engineering time is non-renewable. Every hour spent quo...
1.6 Sales → Project Handoff Package
The "Throw it over the wall" era is over. A signed PO is worthless if Operations cannot execute i...